Please see the frequently asked questions below before contacting CNG processing. If the answer to your question is not covered on this page, please use our contact form on the contact page:
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Legal information and privacy policy
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» Legal information
» Privacy policy
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Frequently asked questions
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» Can I E-mail my credit card number to CNG Processing? |
| » How is the billing information displayed on my bank statement? |
| » What are the terms and conditions of my subscription? |
| » My credit card does not work. Why? |
| » I received a warning message that the page is unsecured. What does this mean? |
| » I double clicked the mouse button when selecting submit. Will I be billed twice? |
| » I keep getting errors on the SignupForm. What can I do to resolve this? |
» What is a CVV2 code and where is this located?
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Answers to frequently asked questions
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Can I E-mail my credit card number to CNG Processing?
Do not E-mail your credit card number to CNG Processing. This is an unsecured process. Only send credit card information through a secure on-line form. Please look for the secure lock on your br/owser.
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How is the billing information displayed on my bank statement?
The billing information on your bank statement will be the url of the website or company name from where you purchased the service or product online.
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What are the terms and conditions of my subscription?
CNG Processing requires that all websites for which we perform billing disclose the following: price, length of subscription, and whether or not the subscription will rebill a customer. If your credit card or bank account is being rebilled, it is because you chose a rebilling price option offered by the website. The pricing terms and conditions may vary by website, but CNG Processing's terms and conditions are standard.
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My credit card does not work. Why?
Approvals and denials are generated by the Processor. The following are common error messages when a credit card cannot be processed:
- Card Declined at Pre-Auth (generated by CNG Processing)
Card rejected; considered high risk based on
address verification, usage patterns and history.
Make sure that the address you listed corresponds
to your billing address with your credit card
company. A history of chargebacks and refund
requests will result in your card being blocked
for many Internet sales.
- Invalid Fields (generated by CNG Processing)
User submitted invalid information or a card
number or card type not supported.
- Exceeded Usage Limits
Credit card shows excessive usage. Even if you
still have credit left on your credit card,
you may receive this message if you have used
it for multiple Internet transactions in the
same day. The same may be approved later.
- Sale Declined By Credit Card Network
Sale was rejected by the banking network. Try
the card again later; blocks by the network
are usually resolved/removed in a day or so.
- Incorrect address provided
The address is compared with the one you provided
with what your bank has on file. If these do
not match, your bank may not accept the charge.
- Card Declined - Blocked
Card blocked by processor at either the customer's
request or for fraudulent usage, etc.
- Declined Due to Chargebacks
Card shows a previous chargeback history. A
card with a chargeback history will not be accepted.
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I received a warning message that the page is unsecured. What does this mean?
The certificates in your web-br/owser have expired. Many older versions of web-br/owsers have this problem. While a security window will prompt you making it appear that the page is not secure, it is actually a problem within your br/owser. To correct this problem, download the latest version of your br/owser.
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I double clicked the mouse button when selecting submit. Will I be billed twice?
No, our system has safeguards that prevent you from submitting a successful signup more than once in rapid succession.
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I keep getting errors on the Signup Form. What can I do to resolve this?
Our system is very sensitive and we require complete information for each field.
- You must use your name as it appears on your credit card and your billing address where you receive your credit card statement.
- If you live in a foreign country, and you do not have a state, simply type "xx".
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What is a CVV2 code and where is this located?
CVV2 is a number that is located on the backside of your credit card. The number is usually displayed following the last four digits of your account number.
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» For more information please contact us |